Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days from the date you received the item to request a return.
To be eligible for a return, the item must be in the same condition as when you received it — unused, with all tags intact, and in its original packaging. You must also have the receipt or proof of purchase.
If you wish to request a return, you can contact us at hej@likaform.se. Please note that returns must be sent to the following address:
Lika Form AB, Brödragatan 20, 412 74 Göteborg
If the return is accepted, we will send you a return shipping label along with instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.
If you have any questions about returns, you can always contact us at hej@likaform.se.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and resolve it.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, such as perishable goods (for example food, flowers, or plants), customized products (such as special orders or personalized items), and personal care products (such as beauty items). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or issues with a particular item.
Unfortunately, we cannot accept returns of sale items or gift cards.
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is approved, purchase the new item separately.
14-Day Right of Withdrawal in the EU
If goods are delivered within the EU, you have the right to withdraw from or return the order within 14 days, regardless of the above, without needing to provide any particular reason. As above, the item must be in the same condition as you received it — unused, with all tags attached, and in its original packaging. You must also have the receipt or proof of purchase.
Refunds
We will notify you when we have received and inspected the return, and whether the refund has been approved or not. If approved, the refund will be processed automatically to the original payment method within 10 working days. Please note it may take some time before your bank or credit card company processes the refund and it appears in your account.
If more than 15 working days have passed since we approved your return and you have not received your refund, please contact us at hej@likaform.se.